U.S. Shipping

-All customers within the U.S. will pay a flat fee for USPS First-Class shipping, unless otherwise specified and communicated between the customer and Thru.

-Regular orders will be fulfilled and shipped within 5 business days.
 

Global Shipping

-All customers outside of the U.S. will pay a flat fee for USPS First-Class International shipping, unless otherwise specified and communicated between the customer and Thru.

-Regular orders will be fulfilled and shipped within 5 business days.

 

Returns

-If you have purchased an item within the past 60 days and the item is in good shape, ship it back to us along with the order number, we will issue a refund when we receive the items. 

-Custom orders are subject to a 50% restocking fee
 

Warranty

-For user errors, such as punctures and burns, we cannot guarantee our materials. However we guarantee the construction and seams of our items for 3,000 miles or up to 1 year.
 If our product should fail, we will weep openly, but we will repair any component which fails for the duration of your hike. If the pack is beyond repair, we will send you a new one. We want to be sure you make it all the way thru. 

If any of your gear items from Thrupack need repair, email us at help@thrupack.com and we'll help you thru the process. 
Each customer will be responsible for shipping the item in need of repair to us. 
We will cover the cost of repair and the cost of shipping it back to you.