-All customers within the U.S. will pay a flat fee for USPS First-Class shipping, unless otherwise specified and communicated between the customer and Thrupack.
-Small gear like hip-packs will be fulfilled in 5 business days
-large gear like backpacks will be fulfilled in 2 weeks
-All customers outside of the U.S. will pay a flat fee for USPS First-Class International shipping, unless otherwise specified and communicated between the customer and Thrupack.
-Our current lead-time for small items like hip packs is about 6-8 business days.
-The current lead-time for backpacks is about 2-3 weeks
-If you have purchased an item within the past 60 days and the item is in good shape, with no damage from use, ship it back to us along with the order number, we will issue a refund when we receive the items.
-Custom orders are subject to a 50% restocking fee
-For user errors, such as punctures and burns, we cannot guarantee our materials. However we guarantee the construction and seams of our items for 3,000 miles or up to 1 year.
If our product should fail, we will weep openly, but we will repair any component which fails for the duration of your hike. If the pack is beyond repair, we will send you a new one. We want to be sure you make it all the way thru.
If any of your gear items from Thrupack need repair, email us at email@example.com and we'll help you thru the process.
Each customer will be responsible for shipping the item in need of repair to us.
We will cover the cost of repair and the cost of shipping it back to you.